FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How long does shipping take?


Shipping within NZ takes around 2-5 days. International shipping times vary from country to country, but it usually take 2-4 weeks (not including weekends and holidays). Orders are not processed or shipped on weekends. Customers are responsible for any tax/duty charges.




What currency is your website in?


All our pricing is listed and charged in New Zealand dollars (NZD). If you are interested in purchasing items from our website from outsite New Zealand, When you get directed to the checkout to complete your payment, you will be charged in NZD. If you are unsure how to work out how much your order will cost in your own currency, please email us at hello@rainbowchild.co.nz and we can give you an estimate.




Can you giftwrap my order?


We include complimentary wrapping on all orders. Our wrapping is simple and consists of our branded tissue paper which is then tied in brown string. If you are purchasing a gift for someone, please feel free to leave a message in the comments section and we can add a personalised note on your behalf.




Can you ship internationally?


At the moment we are only offering shipping within New Zealand & Australia. Shipping to Australia: Standard untracked Postage $19 DHL Tracked Courier $29 Please email us at hello@rainbowchild.co.nz if you would like to get a shipping quote for anywhere else in the world.




What materials are your Teethers made of?


All our Teethers & Rattles are made from Beech Wood & Silicone beads that are BPA-Free and Food Grade Safe.




Are your Products Safety Tested?


Yes, All our Teethers & Rattles have been tested and comply with the AS/NZS 8124 Australian & New Zealand Safety Standards.




Do you deliver to rural addresses?


We do for NZ customers, just select the rural shipping option when you are checking out. Unfortunately, we are unable to deliver to PO boxes.





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